Romain Chanu
Principal Support Engineer II at Elastic
Singapore
Summary
🤩
Rockstar🎓
Top SchoolRomain Chanu is a Principal Support Engineer II based in Singapore with over 18 years of enterprise software and support experience, currently leading high‑impact teams at Elastic. He combines deep hands‑on roots in C/C++, Java and distributed systems with a proven ability to resolve mission‑critical production incidents across APJ and global customers. Romain has progressed through technical and leadership roles—from Level 3 troubleshooting at IBM to architecting integrations and CI practices in defense and telecom projects—bringing a pragmatic, systems‑level view to customer success. He excels at mentoring cross‑functional teams, simplifying complex technical concepts for stakeholders, and optimizing processes to reduce time‑to‑resolution. Less obvious: his background includes building simulation and integration tools for maritime surveillance systems, reflecting an aptitude for automation and applied systems engineering beyond typical support work.
7 years of coding experience
19 years of employment as a software developer
Master Degree, Software Engineering, Master Degree, Software Engineering at UTBMTechnical Degree, Computer Science; Emphasis in Computer Engineering, Technical Degree, Computer Science; Emphasis in Computer Engineering at iUT Nord Franche-Comté
English, French
Github Skills (39)
search-engine10
observability10
java10
kibana10
restful10
logstash10
rest10
elasticsearch10
logging10
elastic10
visualizations10
jruby10
diagnostics10
streaming10
etl-framework9
Programming languages (6)
Github contributions (5)
romain-chanu/logstash-input-salesforce
Feb 2021 - Feb 2021
Logstash input for pulling objects from salesforce
Contributions:2 pushes, 1 branch in 1 day
salesforcelogstash-inputlogstash
elastic/support-diagnostics
Jan 2021 - Feb 2026
Contributions:1 review, 3 comments in 5 years 1 month
diagnosticslogstashelasticsearch
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