Romain Masciulli
Senior Technical Escalation Specialist
Paris, Ile-de-France
Summary
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Senior🎓
Top SchoolRomain Masciulli is a Senior Technical Escalation Specialist based in Paris with nine years of experience translating complex technical issues into reliable production fixes and scalable processes. He combines a strong product- and API-focused background with hands-on incident diagnosis (Kibana/log analysis), SLA management and JIRA/Confluence-driven operational improvements. At LittleBig Connection he led API redesigns, webhook and ETL POCs, cleaned a 300+ ticket backlog and introduced monitoring and AI/RPA enhancements to streamline bug resolution. Curious and self-taught across the stack, he pairs client-facing project delivery with internal training and documentation to raise team maturity. Notably, he moves fluidly between implementation, product ownership and escalation engineering—bridging gaps that typically slow integrations and downtimes.
9 years of coding experience
1 year of employment as a software developer
Master Grande École - Sup de Co Reims, Marketing et Communication, Master Grande École - Sup de Co Reims, Marketing et Communication at NEOMA Business SchoolLicence, Économie, Licence, Économie at Université Paul Verlaine Metz
French, English
Github Skills (6)
exporter5
monitoring3
prometheus-exporter3
sql2
prometheus2
databases2
Programming languages (1)
Github contributions (4)
rmasciulli/sql_exporter
May 2019 - Aug 2019
Prometheus exporter that collect metrics from SQL databases
Contributions:1 release, 19 commits, 1 PR in 3 months
exportercollectprometheus-exportersqldatabases
rmasciulli/flair_weather_conky
Jan 2017 - Feb 2017
Contributions:3 pushes, 1 branch in 6 days
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