Ron Feathers
Director Of Professional Services at LeanData
San Jose, California, United States
Summary
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SeniorRon Feathers is a technical services executive and hands-on engineer with 20+ years scaling Professional Services and Technical Support across FinTech, Payments, and B2B SaaS. He combines product-minded engineering (starting as a UI developer and PayPal TLP alum) with operational rigor to run global PS & Support teams while personally architecting LUCI, an internal AI platform unifying Salesforce, transcripts, HubSpot, Snowflake and more into role-based experiences. Ron has a track record of turning cross-functional bets into measurable outcomes—17% NRR lift, sustained 95%+ CSAT, and 20% faster Time to First Response after reorganizing support tiers. Notably, he shipped a 50+ feature AI platform with a tiny team using tools like Cursor and Claude, proving high-impact AI delivery need not require large engineering headcount. Based in San Jose, he focuses on building teams-first organizations and practical AI infrastructure that amplifies GTM outcomes.
12 years of coding experience
15 years of employment as a software developer
English
Github Skills (2)
menu8
javascript4
Programming languages (1)
Github contributions (4)
rfeathers/paypalmx
Feb 2015 - Feb 2015
Contributions:10 pushes in 14 days
nodeday/nodeday.github.io
Jun 2015 - Aug 2015
Contributions:23 commits, 23 PRs, 20 pushes in 2 months
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