Ronaldo Richieri
Lead Implementation Consultant
São Paulo, Brazil
Summary
👤
Senior🎓
Top SchoolRonaldo Richieri is a Lead Implementation Consultant and seasoned software professional with 13 years of experience translating complex technical requirements into pragmatic business outcomes across the US, Europe, and Brazil. He blends hands-on engineering, solutions architecture, and customer success—leading implementations, building integrations (REST/SOAP) with ERPs and enterprise platforms, and driving AI-powered workflow enhancements. As a founder of LigeroSmart and an early certified OTRS specialist in Brazil, he has a strong track record in open source, productizing community-driven tools that reached thousands of downloads. Ronaldo excels at bridging technical and executive stakeholders, creating clear documentation, bilingual training materials, and repeatable handover processes that improve operational maturity. Recently he’s been exploring generative AI to make support and operational workflows smarter while maintaining accessibility and data-privacy best practices. Based in São Paulo, he combines systems thinking training with practical delivery experience to solve socio-technical problems at scale.
13 years of coding experience
12 years of employment as a software developer
Associate's degree, Computer/Information Technology Administration and Management, ITIL Foundation, Associate's degree, Computer/Information Technology Administration and Management, ITIL Foundation at IT PartnersPostgraduate Degree, Sociology and Anthropology, Cultural-Biology, Postgraduate Degree, Sociology and Anthropology, Cultural-Biology at Instituto MatrizticoAssociate's degree, Data Privacy, Data Privacy, Associate's degree, Data Privacy, Data Privacy at SisnemaBachelor's degree, Information Technology, Bachelor's degree, Information Technology at Universidade de SorocabaUPC Universitat Politècnica de CatalunyaAssociate's degree, Knowledge Management, Knowledge Centered Services, Associate's degree, Knowledge Management, Knowledge Centered Services at HDI BrazilCertificate in Urban Data Science, Data Science, Machine Learning, Urban Analytics, Certificate in Urban Data Science, Data Science, Machine Learning, Urban Analytics at Instituto Cidades ResponsivasAssociate's degree, Organizational Leadership, Associate's degree, Organizational Leadership at Viva Positivamente Academy, Brazil
Portuguese, English
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (132)
chat10
collaboration10
otrs10
javascript10
data-protection10
ticket-system10
ats10
slack10
webrtc10
communications10
meteor10
chat-application10
gitbook10
webservice10
process-management9
Programming languages (13)
Github contributions (5)
complemento/otrs.QuickReplyButton
Apr 2017 - Aug 2020
Add a reply button which already opens a pre defined response template on Ticket Visualization screen
Contributions:1 release, 4 pushes, 3 branches in 3 years 4 months
visualization-screenreactdefinedbuttonreply
complemento/otrs.KeepSelected
Apr 2017 - Aug 2020
Keep ticket selection while changing pagination on Ticket listings Views
Contributions:1 release, 4 pushes, 3 branches in 3 years 4 months
keeppaginationselectionlistingswhile
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