Roopa Malavally
Technical Director Principal Content Architect, AI Content Strategy And Operations
San Jose, California, United States
Summary
🤩
Rockstar🎓
Top SchoolRoopa Malavally is a Technical Director and Principal Content Architect with 15+ years of experience turning enterprise documentation into dynamic, user-centered assets that drive adoption and reduce support costs. She currently leads AI content strategy and operations at ServiceNow and serves on Adobe’s Customer Advisory Board, blending hands-on content engineering with strategic leadership. Her background spans developer-facing docs at AMD, large-scale cloud application documentation at Oracle and SAP Ariba, and a strong emphasis on structured authoring, Docs-as-Code, and knowledge automation. Roopa uniquely bridges literary rigor (MA in English) with technical fluency in tools like Git, Markdown, and ReadTheDocs, enabling content that scales with product complexity. She champions inclusive, accessible content and envisions documentation as an AI-powered, context-aware ecosystem embedded in the user journey. Based in San Jose, she combines a pragmatic track record of building global teams and processes with a forward-looking focus on AI-driven content systems.
6 years of coding experience
3 years of employment as a software developer
Master of Arts - MA, English Literature, Master of Arts - MA, English Literature at San José State UniversityBengaluru UniversityAI-Driven Leadership - Strategies for the Future, AI-Driven Leadership - Strategies for the Future at Stanford Continuing StudiesInformation Architecture and Content Strategy, Information Architecture and Content Strategy at UC Berkeley Extension
Github Skills (69)
hip10
cpp10
cluster-computing10
amd10
cuda10
documentation10
transform10
system-info9
opencl9
interoperability9
solver9
primitive9
pytorch9
toolchain9
fft9
Programming languages (8)
Github contributions (5)
RadeonOpenCompute/ROCm_Documentation
Jan 2020 - Nov 2022
Legacy ROCm Software Platform Documentation
Contributions:8 reviews, 2322 commits, 50 PRs in 2 years 10 months
rocm
ROCm/legacy-rocm-build
Nov 2019 - Jan 2023
AMD ROCm™ Software - GitHub Home
Contributions:249 reviews, 436 commits, 71 PRs in 3 years 2 months
amd
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