Roshan Kumar
Senior Software Engineer at Apple
New York, New York, United States
Summary
🤩
Rockstar🎓
Top SchoolRoshan Kumar is a seasoned software professional with nine years' experience designing and implementing omni-channel contact center solutions, specializing in conversational Voice User Interfaces and AI/ML-driven chatbots for natural language processing. He has deep practical expertise across Contact Center components—voice biometrics, click-to-call, web chat, email routing, agent desktop/CTI integrations and CRM connectivity—translating customer interaction strategy into production systems. Based in New York and once a graduate student at NYU, Roshan blends telecom-grade systems thinking with front-end polish, having contributed UI improvements to the widely used AWS Amplify docs to enhance developer UX. He excels at bridging backend AI models and real-world telephony/user interfaces, delivering tangible improvements in customer engagement and agent workflows.
9 years of coding experience
6 years of employment as a software developer
BITS Pilani, Birla Institute of Technology and ScienceHigh School Computer Science, High School Computer Science at Delhi Public School - DwarkaMaster’s Degree Computer Science, Master’s Degree Computer Science at New York University _ Graduate School of Arts and Science
Stackoverflow
783reputation
44kreached
24answers
1question
Github Skills (17)
javascript10
aws-amplify10
html10
css9
jekyll8
swift6
amazon-rekognition6
android-studio6
android6
gradle6
amazon-web-services6
java6
ios6
android-gradle-plugin6
google-authentication6
Programming languages (11)
Github contributions (5)
aws-amplify/docs
Sep 2018 - Mar 2020
AWS Amplify Framework Documentation
Role in this project:
Front-end Developer
Front-end DeveloperContributions:70 commits, 34 PRs, 31 pushes in 1 year 5 months
Contributions summary:Roshan primarily focused on UI and front-end related changes within the AWS Amplify documentation repository. Their contributions involved modifying layouts, adding and adjusting components like dropdowns and selectors, and updating styling across multiple files. They also worked on integrating platform-specific documentation and links for iOS and Android. These changes improve the user experience and presentation of the Amplify documentation.
amplify-frameworkaws-lambdaserverlessaws-amplifygraphql
desokroshan/CSCI-GA2250-OperatingSystems
Mar 2017 - Mar 2018
Contributions:14 commits, 13 pushes, 1 branch in 1 year
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