Ross Brackett
Support Engineer at ReadMe
United States
Summary
👤
Senior🎓
Top SchoolRoss Brackett is a seasoned support engineer with 12 years of experience helping SaaS and domain industry customers resolve complex technical and policy issues. Currently at ReadMe, he combines deep troubleshooting skills with cross-functional collaboration to bridge Product and Engineering and improve customer-facing documentation. Previously he led Support and Abuse at Porkbun, where he wrote policy, built internal tooling (including a dynamic DNS client and an accounting predictor), and modernized support workflows. Ross pairs hands-on systems and scripting experience—from Unix/Perl automation to ticketing and data conversion—with a knack for long-term projects and operational thinking. Unexpectedly, his background includes founding a nonprofit music venue and baking a mean apple pie, evidence of practical leadership and attention to detail.
12 years of coding experience
23 years of employment as a software developer
High School, High School at Independence High School
Github Skills (17)
expressjs10
javascript9
nodejs9
music8
teleprompter8
audio8
web-application8
usergroup6
harmony5
emoji4
telegram4
socket3
ntp3
browser2
socket-io2
Programming languages (3)
Github contributions (5)
karaokeresearch/singalong
Jan 2014 - Aug 2016
Contributions:8 releases, 123 commits, 2 PRs in 2 years 7 months
node-jsjavascriptbandweb-applicationaudio
karaokeresearch/hellaprompter
Apr 2016 - Aug 2019
The Hella Good Teleprompter
Contributions:4 releases, 25 commits, 23 pushes in 3 years 4 months
telegramhellateleprompter
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