Ross Dickey is a Senior DevOps Engineer with nine years focused on cloud-native observability and operational resilience, currently leading the DevOps Observability On-Call Experience team at LogicMonitor in Austin. He designs and automates SaaS monitoring and infrastructure across AWS and Kubernetes using Terraform, Ansible, Helm, Prometheus, and Grafana, with a track record of reducing false alarms and improving uptime. Ross has led post-acquisition integrations and reorganizations (Airbrake into LogicMonitor), aligning roadmaps to business objectives while maintaining hands-on delivery. His background includes building container and Kubernetes platforms at Oracle and shipping production-ready AWS architectures at Rapid7, plus freelance multi-region migrations and even expert witness testimony on AWS configurations. He combines deep operational discipline with a practical emphasis on documentation, runbooks, and measurable follow-up, making on-call reliability a measurable outcome rather than an aspiration.
9 years of coding experience
18 years of employment as a software developer
BSEE Electrical/Computer Engineering, BSEE Electrical/Computer Engineering at The University of Texas at Austin
Contributions:21 commits, 13 PRs, 14 pushes in 1 year 1 month
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Ross Dickey - Senior DevOps Engineer, Technical Operations