Ross Donaldson is an operations engineer with a BSc in Computer Science and three years of hands-on experience keeping complex broadcast and IT systems reliable at BBC Scotland. He blends strong Linux, Python, AWS, and troubleshooting skills with a customer-first mindset honed across operations, technical support, and quality assurance roles. Known for fast incident response, clear cross-team communication, and improving first-call resolution metrics, he pairs technical fixes with process changes to prevent recurrence. Ross has built internal tooling and performance dashboards, showing a pragmatic approach to data-driven improvements beyond firefighting. Based in Scotland, he brings a rare combination of front-line broadcast continuity experience and software-driven automation that helps teams run smoother under pressure.
4 years of coding experience
2 years of employment as a software developer
Bachelor of Science - BS, Computing Science, Bachelor of Science - BS, Computing Science at University of the West of Scotland
Cert HE, Physics, Cert HE, Physics at University of Strathclyde
Young Enterprise Scotland, Pass with Merit, Young Enterprise Scotland, Pass with Merit at Strathclyde Business School
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