Summary
Ross Drew is a ServiceNow-focused platform architect and developer with 11 years of experience building and scaling ITSM solutions for enterprise cloud environments. He has led product strategy, roadmaps, upgrades and cross-functional teams at UKG/Kronos and delivered hands-on customizations, integrations (REST, LDAP, Salesforce, PagerDuty) and advanced scripting across the ServiceNow stack. Equally comfortable in technical and academic roles, he teaches operations and information systems while holding certifications (CSA, CAD) and a PhD focus in MIS, bringing strong process discipline rooted in ITIL and Six Sigma. A polyglot tinkerer by background—comfortable in Java, Python, Kotlin, Go, C/C++ and even Assembly—he blends deep systems knowledge with practical automation to drive adoption and measurable service improvements. Based in Tyngsborough, MA, he combines enterprise delivery experience with a longtime habit of building bespoke web and integration solutions for small and large organizations.
10 years of coding experience
24 years of employment as a software developer
Certificate Network & Security Engineering, Certificate Network & Security Engineering at Boston University
Associate of Arts and Sciences (A.A.S.) Security Administration, Associate of Arts and Sciences (A.A.S.) Security Administration at Community College of the Air Force
BS Management, BS Management at University of Maryland Global Campus
UMass Lowell
Chelmsford High School
Doctor of Philosophy - PhD Business Admin. Management Information Systems, Doctor of Philosophy - PhD Business Admin. Management Information Systems at Northcentral University
MS Quality Management, MS Quality Management at Anna Maria College