Ross Macwilliam
Premier Support Engineer at Datadog
Dublin, Ireland
Summary
🤩
Rockstar🎓
Top SchoolRoss Macwilliam is a Premier Support Engineer based in Dublin with seven years of experience helping customers resolve complex issues across cloud, on-prem, and SaaS environments. He has deep hands-on knowledge of Datadog’s ecosystem—having progressed from Solutions Engineer to Technical Support Engineer II and now Premier Support—handling high-severity incidents, running enablement sessions, and mentoring peers. Ross excels at translating intricate integrations across hundreds of technologies into clear operational guidance and customer-facing knowledge base content that reduces repeat incidents. He’s comfortable in live troubleshooting on-call scenarios and has delivered product demonstrations and webinars to showcase technical value to customers. An early background in business intelligence complements his support work with a pragmatic, data-driven approach to problem solving.
7 years of coding experience
4 years of employment as a software developer
Bachelor of Science - BS, Computer Science, Bachelor of Science - BS, Computer Science at Technological University Dublin
Github Skills (3)
hugo9
datadog9
documentation7
Programming languages (1)
Github contributions (5)
RMacW98/FYProject
Dec 2020 - Oct 2022
Contributions:36 pushes, 1 branch in 1 year 10 months
RMacW98/Datadog-CI
Feb 2023 - Aug 2023
Contributions:3 pushes, 4 issues in 6 months
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