Ross Nichols
IT Desktop Technician at The Bridge of Central Massachusetts
Charlton, Massachusetts, United States
Summary
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Senior🎓
Top SchoolRoss Nichols is an experienced IT desktop technician with nine years of hands-on support at a global technology company's US headquarters and a history of supporting 400+ users in enterprise Windows environments. He designs, troubleshoots, and administers desktop hardware, printers, phone systems (Mitel MAS 3300, NuPoint, CCM), and access controls, while also running a small IT services business for homes and small businesses. Comfortable working independently or as part of a team, he combines customer-facing helpdesk skills with behind-the-scenes lab and QA experience from earlier roles managing Windows/Linux test environments. His background spans Symantec Ghost imaging, HP OpenView monitoring, and standard Microsoft Office and Outlook administration, reflecting a practical, operations-first mindset. Ross is pursuing part-time computer science studies and brings a rare mix of long-term facility and shipping/operations support alongside technical desktop and telecom expertise. Based in Charlton, MA, he enjoys hands-on problem solving and building reliable end-user solutions.
9 years of coding experience
9 years of employment as a software developer
Bachelors - Part Time, Computer Science, Bachelors - Part Time, Computer Science at Clark UniversityAssociates, Business Administration, Associates, Business Administration at Eastern Nazarene College
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (40)
visual-studio-code10
electron10
microsoft10
console10
windows10
typescript10
editor10
command-line10
windows-terminal10
cmd10
discord9
world-of-warcraft9
windows-console9
css9
lua-library9
Programming languages (6)
Github contributions (5)
rossnichols/ABP-Naxx
Nov 2020 - Nov 2023
Contributions:27 releases, 1 PR, 158 pushes in 3 years 1 month
rossnichols/LibSerialize
Jun 2020 - Apr 2021
LibSerialize is a Lua library for efficiently serializing/deserializing arbitrary values
Contributions:12 releases, 19 reviews, 9 commits in 10 months
lua-library
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