Ross Parkel
Support Escalation Engineer
Madrid, Community of Madrid, Spain
Summary
🤩
Rockstar🎓
Top SchoolRoss Parkel is a seasoned Support Escalation Engineer at Microsoft with a decade-long focus on Security and Compliance, specializing in Microsoft Defender for Office 365 and Exchange environments. He combines deep technical certifications (CISSP, MCSE, CCNA, MCITP) with hands-on troubleshooting experience resolving complex issues for large strategic customers. At Microsoft he mentors peers, authors internal training, drives product and process improvements, and routinely handles escalations that require reproducing and debugging intricate service interactions. His background spans network security, presales, and technical writing, giving him a rare blend of customer-facing communication and low-level systems expertise. Bilingual in English and Spanish and based in Madrid, he brings a global support perspective informed by early work on Solaris and network administration. Beyond ticket resolution, Ross is known for translating operational pain points into actionable bug reports and training that reduce future escalation volume.
2 years of coding experience
2 years of employment as a software developer
Diploma, Diploma at Roseburg High SchoolCertification course in Computer Networks, Cisco, Windows 2000 and Solaris. (700 hours plus project), Computer Networks, Certification course in Computer Networks, Cisco, Windows 2000 and Solaris. (700 hours plus project), Computer Networks at Microforum Diploma in Applied Computing, Diploma in Applied Computing at Cibernos InstitutePsychology/Spanish, Psychology/Spanish at Willamette University
English, Spanish
Github Skills (3)
exchange10
exchange-server10
microsoft8
Programming languages (1)
Github contributions (3)
rosspa05/CSS-Exchange
Jul 2024 - Mar 2025
Exchange Server support tools and scripts
Contributions:15 pushes in 7 months
iserrano76/CSS-Exchange
Apr 2024 - Sep 2024
Exchange Server support tools and scripts
Contributions:45 pushes in 5 months
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