Roy Kaldung
President Znuny Inc. at Znuny Group
Berlin Metropolitan Area Germany
Summary
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SeniorRoy Kaldung is a seasoned IT service management leader and open-source steward with 14+ years focused on help desk platforms, beginning with OTRS in 2002 and now leading Znuny Inc. as President for the Americas. He combines hands-on development, IDM and web-server administration with consulting, custom development and managed infrastructure operations, ensuring deployments are robust and maintainable. Roy helped transition Znuny from a third-party service provider to an independent vendor by forking the project to preserve a freely available open-source helpdesk. He also contributes practical QA and test automation expertise to notable projects like Zammad, driving UI test stability using Selenium and Chrome. Based in the Berlin area, he pairs deep product knowledge with user training and documentation to make complex service-management systems approachable for administrators and end users.
14 years of coding experience
German, English
Stackoverflow
86reputation
6kreached
6answers
0questions
Github Skills (13)
uitest10
selenium-webdriver10
ui-testing10
test-automation10
chrome9
ruby9
ldap6
postman6
authentication6
python6
otrs6
debian6
javascript4
Programming languages (8)
Github contributions (5)
zammad/zammad
Nov 2012 - Dec 2016
Zammad is a web based open source helpdesk/customer support system
Role in this project:
QA Engineer / Test Automation Engineer
QA Engineer / Test Automation EngineerContributions:153 commits, 54 comments, 28 issues in 4 years 1 month
Contributions summary:Roy primarily focused on testing the Zammad helpdesk system. Their commits demonstrate a progressive effort to establish and refine UI tests, starting with basic functionality checks and progressing to more complex login and user interface interactions. The user experimented with different testing frameworks and browser configurations, eventually settling on Selenium WebDriver and Chrome. These tests validate the user interface, functionality, and user flows within the Zammad application.
zammadcustomer-carerailsjavascriptweb-based
znuny/Znuny4OTRS-CISearch
Nov 2015 - Mar 2022
Contributions:7 commits, 1 push, 3 comments in 6 years 5 months
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