Ruairi Douglas
Tooling Lead Technical Account Management, Support & Services at Stripe
Dublin, Ireland
Summary
🤩
Rockstar🎓
Top SchoolRuairi Douglas is a tooling-focused Technical Account Management lead with a decade of customer-facing experience and a strong engineering background from roles at New Relic and Stripe. He blends hands-on software development (notably contributing validation and tooling to the popular newrelic-quickstarts open-source repo) with deep observability expertise across RUM, infrastructure, Kubernetes and cloud integrations. Known for driving efficiency—evidenced by a 70% site build-time reduction and multiple tooling automations—he excels at translating customer needs into practical, automated solutions. Comfortable leading cross-functional teams and acting as a trusted technical liaison, he pairs value-selling and enablement with Python and JavaScript engineering chops. Based in Dublin, he also brings an unconventional creative streak from filmmaking and production work, which surfaces in his product-focused communication and process improvements.
5 years of coding experience
15 years of employment as a software developer
Nanodegree Blockchain Developer Nanodegree, Nanodegree Blockchain Developer Nanodegree at UdacityBA Multimedia Multimeda and Computer Science, BA Multimedia Multimeda and Computer Science at Maynooth University
English, Spanish, French, Irish
Github Skills (12)
javascript10
devops10
testing10
alerts9
newrelic9
dashboard9
observability8
docker8
github-ci8
sre8
dockers8
githubaction-workflow8
Programming languages (5)
Github contributions (5)
newrelic/newrelic-quickstarts
May 2021 - Feb 2022
New Relic One quickstarts help accelerate your New Relic journey by providing immediate value for your specific use cases.
Role in this project:
Full-stack Developer
Full-stack DeveloperContributions:101 reviews, 142 commits, 104 PRs in 8 months
Contributions summary:Ruairi primarily contributed to the `newrelic-quickstarts` repository by implementing and refining validation processes and tooling. Their work included updating JavaScript utilities for pack validation, creating and modifying tests for these utilities, and adding image validation functionality, including checks for file size and extensions. Furthermore, the user refactored tests and updated the import process.
newreliccasesuse-casesdevopsquickstarts
newrelic-experimental/nr1-lighthouse-scores
Apr 2022 - Dec 2022
Contributions:27 commits, 1 PR, 18 pushes in 8 months
nrlabsbrowseremeafetlighthousenerdpack
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