Summary
Ruby Ku is a product leader with 14–15 years of experience shaping product strategy, human-centered design, and program delivery across civic tech, nonprofits, and startups. She has led large-scale, cross-organizational initiatives—most recently driving cloud migration onboarding and adoption at CMS while aligning 250+ stakeholders through clear OKRs and roadmaps. A versatile generalist, Ruby blends research, design, coding, operations, and community-building, and has repeatedly turned ambiguous problems into measurable outcomes. As Managing Director she doubled revenue and enrollment while transitioning a design school to remote learning, demonstrating both operational rigor and design-led pedagogy. Based in Austin, she still takes selective freelance work that spans product, design research, and operations, favoring projects with social impact. Her practical belief that small, committed teams can change the world guides a career focused on making government and social services more accessible and usable.
14 years of coding experience
11 years of employment as a software developer
Interaction Design and Social Entrepreneurship, Interaction Design and Social Entrepreneurship at Austin Center for Design
B.Sc, Science and Business, B.Sc, Science and Business at University of Waterloo