Rucheli Berry
Manager, Support Engineering at PagerDuty
Las Vegas, Nevada, United States
Summary
👤
Senior🎓
Top SchoolRucheli Berry is a data-driven support engineering manager with 11 years of experience building resilient support programs and improving developer and customer experiences at PagerDuty, GitHub, and Plaid. She combines hands-on technical support, analytics and operations expertise—having built reporting frameworks, ChatOps tooling, and onboarding programs—with people leadership and mentorship, including founding RemotelyPossible to coach over 7,000 women into remote tech careers. Known for translating complex API and tooling issues into clear guidance for audiences from hackathon participants to Fortune 500 CTOs, she also has a strong background in process improvement and automation from earlier engineering and operations roles. Based in Las Vegas, she brings an unusual mix of industrial engineering rigor, statistical analysis, and empathy to customer-facing technical strategy.
11 years of coding experience
14 years of employment as a software developer
Torah, Torah at Mayanot Institute of Jewish StudiesBS Industrial Engineering, BS Industrial Engineering at University of Central Florida
Stackoverflow
9reputation
212reached
1answer
1question
Github Skills (32)
in-scope10
pagerduty9
github-desktop8
typescript8
terraform8
electron7
git7
terraform-provider7
github7
ruby-on-rails6
ruby6
outlook-web6
documentation5
gmail3
csv3
Programming languages (5)
Github contributions (5)
cmrberry/cmrberry.github.io
Jun 2015 - Jan 2018
Contributions:23 PRs, 47 pushes, 13 branches in 2 years 7 months
reactnextjs
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