Rueben Tiow
Senior Technical Support Engineer II at Ping Identity
Seattle, Washington, United States
Summary
🤩
Rockstar🎓
Top SchoolRueben Tiow is a Senior Technical Support Engineer with 9 years of experience specializing in developer-facing identity and access management, particularly OAuth 2.0 and OIDC. He spent 3.5 years at Okta/Auth0 building developer trust—authoring 1,700+ technical solutions, maintaining the public knowledge base, and driving self-service strategies that cut new case creation by nearly 30%. Comfortable with JavaScript frameworks and Python, he blends hands-on troubleshooting, sample app development, and metrics-driven program design to improve developer onboarding and reduce support friction. Rueben has also applied data engineering and ML-backed analytics to real-world problems, migrating large ADS-B datasets to AWS and producing actionable operational dashboards. Now based in Seattle and recently joining Ping Identity, he seeks roles that combine developer experience, platform engineering, and product-focused technical advocacy. An unusual strength: he pairs community gamification and analytics to measurably grow engagement while turning customer signals into product improvements.
9 years of coding experience
7 years of employment as a software developer
Bachelor’s Degree Computer Science, Bachelor’s Degree Computer Science at Humboldt State UniversityMaster of Science - MS Computer Science with a specialization in Data Science, Master of Science - MS Computer Science with a specialization in Data Science at Seattle UniversityAssociate's degree Computer Engineering, Associate's degree Computer Engineering at Taylor's UniversityHigh School, High School at International School of Kuala Lumpur
English, Chinese, Hakka, Malay
Github Skills (1)
authentication6
Programming languages (2)
Github contributions (5)
nfj5/CPSC5250-WQ20-Group
Feb 2020 - Mar 2020
Group project for CPSC5250 - Mobile App Development (Seattle University, WQ2020).
Contributions:133 pushes, 5 branches in 1 month
mobile-appfirebaseapp-developmentmobile-app-development
ruebentiow/5250-Rueben-Master
Jan 2020 - Feb 2020
Contributions:57 pushes, 4 branches in 1 month
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