Summary
Rui Penteado is an SRE and observability specialist with 11 years of experience, currently founder and principal consultant at R2HI focusing on Zabbix, Grafana and operational reliability for critical production environments. He designs, implements and evolves monitoring platforms across on-prem, cloud and hybrid landscapes, blending hands-on architecture with SRE and DevOps practices to improve availability and incident response. Rui pairs deep Zabbix enterprise expertise (Server, Proxy, Agent, DB, frontend) with automation skills using Python, Shell, Ansible and Docker to reduce noise and accelerate RCA. He has supported large enterprise NOC/ITSM integrations (ServiceNow, SIEMs, Teams/Telegram) and routinely builds standardized dashboards and alerting strategies that bridge technical and executive audiences. Based in Santa Catarina, Brazil, his background from field support to consultancy gives him a rare operational empathy—he not only architects observability but also steps into sysadmin and incident support when needed.
11 years of coding experience
Senac
Governança de Tecnologia da Informação Information Technology, Governança de Tecnologia da Informação Information Technology at PUC Minas
FACCAT Computer/Information Technology Administration and Management, FACCAT Computer/Information Technology Administration and Management at Faculdades Faccat
Escolas Técnicas Estaduais
EF Executive Language Institute
English, Portuguese, German, Spanish