Ruma Nair
Principal Product Manager at Twilio
San Francisco, California, United States
Summary
👤
Senior🎓
Top SchoolRuma Nair is a Principal Product Manager with 9 years of experience building scalable, data-informed products for cloud and communications platforms, currently leading Twilio Flex, a programmable contact center. She blends deep product discovery, analytics, and API expertise with hands-on collaboration with engineering to turn customer insights into delivered features. Her background includes product leadership at ThousandEyes and engineering experience building microservices and integrations, giving her a strong technical foundation for complex SaaS systems. Ruma is adept at using product metrics and user research to prioritize high-impact work and has driven measurable outcomes such as revenue-driving personalization and marketplace integrations earlier in her career. Based in San Francisco, she thrives at the intersection of business strategy and technical delivery and often uncovers latent user needs before competitors do.
9 years of coding experience
11 years of employment as a software developer
Johns Hopkins University
English
Github Skills (1)
connectors10
Programming languages (1)
Github contributions (2)
AppDirect/service-integration-sdk
Feb 2017 - Mar 2018
Contributions:15 commits, 16 PRs, 32 pushes in 1 year 1 month
connectors
ruma-nair/service-integration-sdk
Mar 2018 - Mar 2018
Contributions:1 branch in 1 day
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