Russ Williams
Conversational AI Architect
Columbia, Maryland, United States
Summary
👤
Senior🎓
Top SchoolRuss Williams is a Conversational AI Architect and cloud solution veteran with over a decade of hands-on Azure experience, specializing in conversational AI since the early days of the Microsoft Bot Framework. He has helped hundreds of enterprise customers design, build, and operationalize conversational experiences across web, telephony, social, and mobile channels, and influenced product features by contributing fixes and solutions upstream into Microsoft’s Bot Framework and Azure Communication Services. At Microsoft he combined architecture, POCs, and customer unblockings with direct collaboration with product teams; today he applies that expertise to passenger experience transformation at Royal Caribbean using LLMs, cognitive services, and fusion-enabled Power Platform integrations. Russ is an active open-source contributor — notably touching the widely used microsoft/BotBuilder-Samples repository to integrate LivePerson escalation flows and improve deployment automation — and publishes solution accelerators like a Contact Center Accelerator. His background in enterprise-scale, low-latency systems (from Nasdaq surveillance work to early mobile field apps) gives him a rare blend of deep engineering rigor and product-focused cloud architecture. Based in Columbia, Maryland, he combines creative tech composition with pragmatic delivery to maximize customer ROI on Azure.
10 years of coding experience
27 years of employment as a software developer
BS in Computer Science, Computer Science, BS in Computer Science, Computer Science at University of Maryland
Stackoverflow
41reputation
2kreached
0answers
1question
Github Skills (17)
apim10
api-design10
bots10
dotnet-new10
dotnet10
api10
sdk10
dotnet-core10
bot-framework10
netcore10
csharp10
devops9
powershell9
mvvmlight6
typescript4
Programming languages (7)
Github contributions (5)
microsoft/BotBuilder-Samples
Jun 2020 - Jun 2020
Welcome to the Bot Framework samples repository. Here you will find task-focused samples in C#, JavaScript/TypeScript, and Python to help you get started with the Bot Framework SDK!
Role in this project:
Backend & DevOps Engineer
Backend & DevOps EngineerContributions:10 commits, 3 PRs in 15 days
Contributions summary:Russ focused on integrating and refactoring components related to LivePerson agent escalation within the Bot Framework. They worked extensively with C# .NET Core samples, modifying code in multiple projects to share a common LivePersonConnector library. Additionally, they made significant contributions to the deployment scripts, specifically the PowerShell script, including fixing dependency injection issues and adding logging for conversation history to facilitate agent access. Their work also included the configuration of the LivePersonAdapter and the addition of middleware.
bot-frameworkcsharpjavascriptpythontypescript
managedcoder/ACSAgentHub
Oct 2021 - Aug 2022
Contributions:44 commits, 19 pushes, 14 comments in 10 months
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