Russell Salerno
Director Of Support Engineering at Intellum
San Diego, California, United States
Summary
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Senior🎓
Top SchoolRussell Salerno is a Director of Support Engineering based in San Diego with over a decade of experience leading technical support and reliability efforts at companies including Intellum, Facebook, Twitter, and Google. He has a proven track record of building scalable tooling and automation that improve SLA performance and incident detection, and has hands-on experience across PHP/Hack, Python, SQL and React while guiding cross-functional teams. Russell excels at turning operational signals into actionable workflows—once introducing a new signal that caught 23 production regressions and resolved issues for millions of users. He pairs frontline support experience (thousands of tickets resolved) with engineering rigor, coaching teams to reduce error rates and increase throughput. His background in sociology and international study informs a user-centered, collaborative approach to complex technical problems.
10 years of coding experience
1 year of employment as a software developer
Bachelors In Arts, Sociology, GPA: 3.42, Major GPA: 3.66, Bachelors In Arts, Sociology, GPA: 3.42, Major GPA: 3.66 at San Francisco State UniversityStudy Abroad, Sociology, Study Abroad, Sociology at Universiteit van Amsterdam / University of Amsterdam
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (5)
react7
router7
declarative5
music5
effector2
Programming languages (3)
Github contributions (5)
Slunk32/PoolGhost
Sep 2016 - Dec 2017
Contributions:65 commits, 28 PRs, 28 pushes in 1 year 3 months
Slunk32/cesura
May 2016 - Mar 2022
Music exploration
Contributions:32 PRs, 29 pushes, 10 branches in 5 years 10 months
music
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