Ryan Choi
Technical Analyst II at Insight
Calgary, Alberta, Canada
Summary
👤
Senior🎓
Top SchoolRyan Choi is a seasoned IT professional with over 12 years of hands-on experience delivering deskside and field support across large public- and private-sector environments. As a Technical Analyst II supporting the City of Calgary, he combines deep Windows and Office 365 expertise with ITIL-aligned incident, problem, and change management to keep services running within SLA. He has a broad hardware pedigree—from PC and laptop repair to multifunction printer support—and earlier roles at Samsung gave him global technical consulting, training, and hardware design experience. Known for strong customer relationships and vendor escalation skills, Ryan is also bilingual in Korean and English, which has supported international collaboration and training. He is recognized for service excellence during Calgary’s 2013 flood and brings a pragmatic, process-oriented approach to service improvement and large-scale migrations.
12 years of coding experience
Bachelor of Science (B.Sc.), Electronics, Bachelor of Science (B.Sc.), Electronics at Konkuk UniversityCCIS Career Bridge Workshop
Github Skills (26)
memory-efficient10
servo10
browser10
duktape10
javascript-engine10
tablet10
git-mirror10
rust10
mozilla10
javascript9
webbrowser9
gecko9
webengine9
portal9
firefox9
Programming languages (4)
Github contributions (5)
ryanhc/env
Aug 2015 - Aug 2022
Contributions:27 pushes, 1 branch in 7 years 1 month
ryanhc/tools
Sep 2015 - Jul 2024
Contributions:13 pushes, 1 branch in 9 years
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