Ryan Clagett
Senior Technical Support Engineer at Cribl
Washington DC-Baltimore Area United States
Summary
👤
Senior🎓
Top SchoolRyan Clagett is a seasoned technical support leader with nine years of experience helping SaaS and platform teams diagnose and resolve complex operational issues across the Washington DC–Baltimore area. He progressed from hands-on platform support roles to managerial and customer-success positions at Metricly, Netuitive, and Virtana before joining Cribl as a Senior Technical Support Engineer, demonstrating an ability to scale support processes as products and teams grow. Known for a relentless curiosity and practical problem-solving, he blends troubleshooting depth with customer empathy to reduce time-to-resolution and improve product reliability. Ryan complements his technical background with business-focused training from Harvard Business School Online, enabling him to translate technical constraints into strategic customer outcomes. Colleagues rely on him for mentoring junior engineers and for creating repeatable playbooks that streamline incident response. Outside of work he’s motivated by continuous learning and tackling hard problems rather than routine tasks.
10 years of coding experience
11 years of employment as a software developer
Bachelor of Science (B.S.), Information Technology, Bachelor of Science (B.S.), Information Technology at Towson UniversityComplete, Complete at Harvard Business School OnlineHigh School Diploma, High School Diploma at Mount Saint Joseph High School
Github Skills (62)
disk-space8
azure-virtual-machine8
recall8
configurations7
elastic-map-reduce7
aws-application-load-balancer7
docker-container7
relational-databases6
elasticache6
iot6
agent6
aws6
python6
aws-redshift6
ruby-application5
Programming languages (8)
Github contributions (5)
netuitive-community-packages/netuitive-packages-linux
Jun 2017 - Jan 2020
A set of Netuitive analytics configurations, polices, dashboards, and reports that are used to monitor performance of the default collectors in the Netuitive Agent (CPU, DiskSpace, DiskUsage, LoadAverage, Memory, Network, VMStat)
Contributions:37 commits, 17 PRs, 34 pushes in 2 years 7 months
disk-space
netuitive-community-packages/netuitive-packages-azure-vm
Feb 2017 - Jun 2020
A set of Netuitive analytics configurations, polices, dashboards, and reports that are used to monitor performance of Azure Virtual Machine resources.
Contributions:5 PRs, 18 pushes, 5 branches in 3 years 4 months
azure-virtual-machine
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