Summary
Ryan Comer is a Systems Engineer with 11 years in IT and over five years supporting enterprise infrastructure at United Airlines, where he focuses on improving reliability, security, and user experience for airline staff and customers. He brings hands-on expertise in field services, hardware troubleshooting, help desk operations, and ITIL-based service practices, having progressed from frontline roles at Verizon and Apple to technical support and project work for healthcare and publishing clients. Known for combining strong customer service with technical problem-solving, he has driven projects that streamline device management and incident response in high-availability environments. Based in Greater Cleveland, he maintains certifications including CompTIA A+ and ITIL foundations and is continually learning new technologies to adapt to aviation IT demands. Colleagues describe him as a collaborative, calm operator who thrives on solving complex operational issues under pressure.
11 years of coding experience
Comptia A+, Comptia A+ at Cuyahoga Community College
Udemy