Ryan Hilfers
Senior Software Engineer - GenAI Platform
Minneapolis, Minnesota, United States
Summary
👤
Senior🎓
Top SchoolRyan Hilfers is a Senior Software Engineer based in Minneapolis with 12+ years building conversational platforms, service automation, and agentic AI, now focused on making AI agents work at scale. At Expedia Group he has driven GenAI platform initiatives—MCP registries, agent marketplaces, and shared runtimes integrating LlamaIndex and LangChain—while previously architecting LLM orchestration for summarization, RAG QA, and tool-selection agents powering chat-based shopping and servicing. His background includes delivering PCI-compliant IVR payment solutions, optimizing document indexing from 100 to 6,000 docs/min, and shipping an async FastAPI template adopted by 300+ applications. Known for pragmatic engineering, he blends deep contact-center and voice/IVR expertise with cutting-edge agent infrastructure to move research-grade models into reliable production.
8 years of coding experience
13 years of employment as a software developer
Bachelor of Science (B.S.), Management Information Systems, General, Bachelor of Science (B.S.), Management Information Systems, General at Saint Cloud State University - G.R. Herberger College of Business
English
Github Skills (27)
haystack8
opentracing7
distributed-tracing6
python6
microservices5
dump5
api4
pipenv4
specification4
dockerfile3
docker-image3
gunicorn2
async2
docker2
debian2
Programming languages (1)
Github contributions (5)
ExpediaDotCom/haystack-client-python
Mar 2019 - Jan 2020
Haystack bindings for OpenTracing in Python
Contributions:6 commits, 11 PRs, 9 comments in 11 months
haystackpythontracingdistributed-tracingopentracing
rhilfers/haystack-client-python
Feb 2019 - Jan 2021
Haystack bindings for OpenTracing in Python
Contributions:24 pushes, 8 branches in 1 year 11 months
haystackpythontracingdistributed-tracingopentracing
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