Ryan Markel
Senior Lead, Enterprise Incident Support, WordPress VIP WordPress For Enterprise at Evolution Championship Series
Belleville, Illinois, United States
Summary
👤
Senior🎓
Top SchoolRyan Markel is a seasoned customer experience and support leader with over a decade steering enterprise support at Automattic and WordPress VIP, building teams and processes from the ground up to serve clients from solo creators to Fortune 500s. He specializes in scaling remote-first support operations, incident response, and continuous improvement—having led global teams, implemented AI solutions, and revised operating procedures through multiple growth phases. Known for calm decision-making in crises, analytical rigor, and hands-on collaboration, he pairs empathy-led leadership with a track record of measurable improvements in response times and backlog reduction. Beyond product support, Ryan coordinates large-scale esports tournament operations and volunteers in classical music governance, showing an ability to manage complex volunteer ecosystems of hundreds. Based in Belleville, IL, he blends 20+ years of operational and technical experience with a pragmatic, service-first mindset for organizations aiming to scale customer-centric operations.
11 years of coding experience
14 years of employment as a software developer
M. Div., M. Div. at Concordia Seminary St LouisBA, Theological Languages, BA, Theological Languages at Concordia University-River Forest
Stackoverflow
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0reached
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Github Skills (33)
wordpress10
plugin10
wordpress-plugin10
traffic10
jetpack9
security9
marketing9
apple-news9
php9
react9
js9
zeroconf7
sage7
vip7
publish7
Programming languages (2)
Github contributions (5)
ryanmarkel/https-all-the-things
Apr 2015 - Mar 2016
Contributions:2 releases, 11 commits, 3 PRs in 11 months
zeroconfwordpresswordpress-pluginfrontends
wpcomvip/ryanmarkel-v2
Jan 2015 - Jul 2018
ryanmarkel.com v2 codebase
Contributions:1 release, 18 PRs, 98 pushes in 3 years 7 months
codebase
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