Summary
Ryan Mccabe is a Senior Desktop Support Technician with over a decade of hands-on IT support experience across enterprise and media environments in New York. He specializes in Microsoft 365, Active Directory, Intune/MDM, and conference room AV systems, supporting 100+ user estates and executive-level needs while leading device deployments and migrations. Comfortable troubleshooting Windows, Mac, Citrix, VPNs and phone systems, he pairs deep technical troubleshooting with strong documentation and onboarding practices. Ryan has repeatedly operated in high-pressure, distributed settings—managing global service desk escalations and maintaining mission-critical meeting spaces for broadcasters and finance teams. A practical, customer-focused technologist, he often bridges gaps between vendors and internal stakeholders to keep systems reliably available.
10 years of coding experience
A+ Certification Computer Installation and Repair Technology/Technician, A+ Certification Computer Installation and Repair Technology/Technician at Thomas A Edison Career And Technical High School