Summary
Ryan Mccallum is a Senior Technical Advisor at Microsoft with a decade of hands-on experience in cloud infrastructure, primarily focused on Azure IaaS virtual machines, systems administration, and automation. He progressed from frontline support engineer to advisor and mentor, coaching teams on case management, escalations, and supportability while contributing to troubleshooting guides and automated solutions. Comfortable across Windows and Linux environments, he brings practical scripting and PowerShell expertise alongside experience managing SCCM/JAMF fleets and Google Workspace automation. His background includes building web app solutions and managing development workflows in academic settings, giving him a strong operational and documentation discipline. Based in Charlotte, NC, he pairs customer-facing empathy with technical depth—often surfacing process improvements from recurring support patterns that reduce escalations and improve resolution times.
10 years of coding experience