Ryan Mcgrew
Vice President, Product, AI Agents & Self-service at Zendesk
Copenhagen, Capital Region of Denmark
Summary
👤
Senior🎓
Top SchoolRyan Mcgrew is a seasoned product leader with 10+ years of experience scaling engineering and product organizations, now serving as Vice President of Product for AI Agents & Self-service at Zendesk. He progressed from entry-level software engineer to executive, growing teams and revenues—helping build The Nerdery’s Chicago office from three engineers to a 60-person operation. Ryan blends technical depth (background in PHP, Python, Java, JavaScript) with a people-first management style that emphasizes clear expectations, psychological safety, and risk-taking to drive innovation. At Zendesk he led product efforts across Guide, Knowledge, and Machine Learning, translating ML capabilities into customer-facing self-service solutions. Known for removing politics and fostering collaborative, problem-solving cultures, he measures success by team autonomy and measurable business impact. Based in Copenhagen and trained in computer science at the University of Minnesota, he pairs global perspective with hands-on delivery experience.
9 years of coding experience
16 years of employment as a software developer
Bachelor of Science Computer Science, Bachelor of Science Computer Science at University of Minnesota
Github Skills (3)
zendesk10
css9
wordpress3
Programming languages (2)
Github contributions (3)
rmcgrew/spring-boot-demo
Jun 2016 - Jun 2016
Contributions:2 pushes, 1 branch in 2 days
zendesk/copenhagen_theme
Jun 2017 - Jan 2018
The default theme for Zendesk Guide
Contributions:3 commits, 1 PR, 1 push in 7 months
csszendeskdark-themedefault-theme
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