Summary
Ryan Pineda is an experienced Application Support Analyst with eight years in IT operations and a decade-plus track record across enterprise support roles, currently supporting applications at Accenture from Calabarzon, Philippines. He brings deep hands-on expertise in Citrix environments, Windows server administration, Active Directory, virtual machine management and monitoring with tools like SolarWinds, consistently resolving L1/L2 incidents and coordinating multi-vendor maintenance. Comfortable both onsite and remote, Ryan has supported large-scale hosted desktop deployments, mailbox management, and routine server health and capacity work while producing clear technical documentation. He pairs a Computer Engineering degree with practical skills in automation and user provisioning, and is known for a pragmatic, no-frills approach to problem solving hinted at by a dryly modest GitHub bio. Quietly steady under pressure, he often acts as the bridge between users, vendors and engineering teams to keep services reliable and maintainable.
8 years of coding experience
13 years of employment as a software developer
Bachelor of Science in Computer Engineering, Bachelor of Science in Computer Engineering at Western Institute of Technology - Lapaz, Iloilo City