Ryan Swart
Senior Data Analyst
Stony Stratford, England, United Kingdom
Summary
🤩
Rockstar🎓
Top SchoolRyan Swart is a data-driven workforce planning and analytics professional with 12+ years’ experience optimising contact centre operations across Europe, the Middle East and Africa. He combines deep forecasting, scenario modelling and scheduling expertise with people leadership—having built and led multi-language workforce planning teams and delivered budgeted staffing strategies for large omni-channel operations. Known for turning messy, contradictory data into clear, board-level recommendations, he has a track record of improving service levels while controlling cost per contact. Ryan pairs formal training in quantitative management with practical experience using WFM tools and stakeholder management to run multi-vendor capacity plans. Based in Greater London but originally working across southern Africa, he brings a pragmatic, cross-cultural perspective and an unusual background in film production that sharpens his project and production planning instincts. Now at Swoop, he continues to apply operational analytics to scale efficient customer service delivery.
12 years of coding experience
8 years of employment as a software developer
Matric Endorsment, Matric, Matric Endorsment, Matric at Edgemead High SchoolFilm and Television Production Techniques, Film Production and Editing, Film and Television Production Techniques, Film Production and Editing at City VarsityUniversity of South Africa
Github Skills (86)
firmware10
chatgpt-api10
chatgpt10
whisper10
avr10
github-api10
atmega10
currency10
streaming-api10
golang10
atmel10
go10
usb10
openai-whisper10
openai10
Programming languages (8)
Github contributions (5)
ryanskidmore/go-money
Apr 2021 - Jul 2024
Go implementation of Fowler's Money pattern
Contributions:4 PRs, 10 pushes, 4 branches in 3 years 4 months
financegolangmoneypattern
ryanskidmore/GoWork
Jun 2015 - Oct 2015
Go Library for distributing work to workers
Contributions:8 commits, 6 PRs, 19 pushes in 3 months
go
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