Sabrina Coy
IT Support Specialist at Cape
Baltimore, Maryland, United States
Summary
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RockstarSabrina Coy is an experienced IT support specialist and systems engineer based in Baltimore with eight years of hands-on experience managing device fleets, SaaS platforms, and helpdesk operations across startups and large enterprises. She has been a subject-matter expert for Google Workspace and identity tooling like Okta, driven device management with Jamf/ChromeOS, and improved onboarding and access workflows through automation. Her background spans QA, customer reliability, and product-quality testing, giving her a strong lens for bridging customer needs with engineering priorities. A co-founder and early steward of the global Mac Admins community, she’s practiced at scaling documentation, processes, and volunteer-led governance for 40k+ members. Beyond IT, Sabrina brings a creative edge as a writer, storyteller, and musician—skills she leverages to communicate technical solutions clearly and empathetically. She combines technical rigor with community-building instincts, making her effective at both escalation support and cross-functional collaboration.
8 years of coding experience
10 years of employment as a software developer
English
Github Skills (27)
vulnerability-management10
device-management10
puppet10
endpoint-security10
cybersecurity10
fleet10
open-source10
osquery10
mdm10
gitops10
infrastructure10
downtime10
cloud-security10
telemetry10
sre10
Programming languages (4)
Github contributions (5)
ccoy/fcos
Feb 2019 - Apr 2020
Contributions:1 PR, 2 pushes, 1 branch in 1 year 3 months
ccoy/fleet
Mar 2018 - Oct 2018
A flexible control server for osquery fleets
Contributions:16 pushes, 11 branches in 6 months
osqueryflexible
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