Saima Zia
Customer Success at Posit PBC
Miami, Florida, United States
Summary
👤
Senior🎓
Top SchoolSaima Zia is a customer-success leader with eight years in tech and over a decade of frontline customer service experience, currently driving outcomes at Posit PBC. She specializes in SaaS adoption, onboarding, and lifecycle management, having managed portfolios of 20–50+ clients and consistently achieved ~90% retention and top upsell performance. Her background blends a BA in Psychology with Full-Stack web development training, enabling her to pair technical troubleshooting and data-driven strategies with deep user empathy. Saima has led AI-driven projects and cross-functional initiatives to reduce time-to-value and inform product improvements. Prior roles—from airline lead flight attendant to hardware/software expert at Peloton—underscore her crisis management, operational rigor, and customer-first mindset. Based in Miami, she is passionate about continuous learning and applying AI to elevate customer experiences.
8 years of coding experience
3 years of employment as a software developer
Bachelor of Arts - BA, PSYCHOLOGY, Bachelor of Arts - BA, PSYCHOLOGY at East Carolina University
Github Skills (5)
signed5
mongodb4
react3
full-stack3
nodejs3
Github contributions (5)
snz1210/TriviaGame
Oct 2017 - Feb 2018
Contributions:5 pushes, 1 branch in 3 months
UXUI-Team/CompensationSuite
Mar 2018 - Mar 2018
Contributions:4 PRs, 3 pushes, 1 branch in 7 days
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