Summary
Salsabillah is a funding strategy and development professional with 8 years of experience across customer satisfaction, operations, process development, and quality assurance in fintech and e-commerce environments. A graduate of IPB University in Forest Resources Conservation and Ecotourism, she brings a systems-oriented mindset to people and process improvements, translating customer insights into measurable operational changes. Her recent roles at ALAMI and Hijra show a progression from frontline customer service to managing data-driven process assurance and funding strategy. Skilled in training design, learning development, and advanced quality management, she is comfortable bridging cross-functional teams to embed best practices and SOPs. Known for blending analytical rigor with empathetic stakeholder communication, she often surfaces root causes through data monitoring and targeted training. Outside work she identifies as an Aquarius, hinting at a curious, people-focused approach to solving complex operational challenges.
8 years of coding experience
4 years of employment as a software developer
Bachelor's degree, Forest Resources Conversation and Ecotourism, 4, Bachelor's degree, Forest Resources Conversation and Ecotourism, 4 at Institut Pertanian Bogor (IPB)