Summary
Sam Bernardy is a Lead Solutions Engineer based in Ann Arbor with eight years of experience bringing observability, security, and exceptional customer experience to enterprise software. At Dynatrace he has progressed through technical consulting and customer success roles to lead solution delivery for complex observability projects, often describing his work as "accomplishing the impossible." A Michigan-born CX nerd with a background in multimedia, web design, and audio engineering, he blends technical fluency with strong communication and product empathy. Previously at Verint he supported voice-of-customer initiatives and built implementation tooling that improved QA and UI serviceability for major brands. He also teaches and mentors new engineers, having instructed intro-to-coding cohorts and run a Java bootcamp, which informs his collaborative approach to technical enablement. Comfortable moving between firmware-level debugging and high-touch customer engagements, Sam brings a rare mix of hands-on engineering and client-facing leadership.
8 years of coding experience
15 years of employment as a software developer
Java Developer Bootcamp, Computer Software and Media Applications, Java Developer Bootcamp, Computer Software and Media Applications at Grand Circus
Bachelor of Arts (B.A.), Communication Theory / Multimedia Arts and Technology, Bachelor of Arts (B.A.), Communication Theory / Multimedia Arts and Technology at Western Michigan University
Spanish