Summary
Sam Chang is a Design Manager based in San Francisco with nine years of experience leading product, brand, and marketing design for high-growth and enterprise-facing products. He has driven measurable business outcomes—most notably multi-point lifts in funnel conversion and a ~50% reduction in payment failures—by embedding experimentation, research, and cross-functional processes into product teams. At Ladder he scaled design practice and coaching across hiring, critiques, and quality gates; today he leads design at Scribe, a platform used by over a million teams including much of the Fortune 100. Sam blends hands-on UX craft and systems thinking to deliver scalable solutions across acquisition, activation, and payment flows. A former educator and early-stage startup designer, he brings a pragmatic mix of mentorship, data-informed iteration, and product intuition that helps teams ship higher-impact work faster.
9 years of coding experience
9 years of employment as a software developer
Bachelor's degree Design, Bachelor's degree Design at University of Southern California
High School Diploma, High School Diploma at Lynbrook High School
English, Chinese