Sam Chew
Support Engineer at OFX
Sydney, New South Wales, Australia
Summary
🤩
Rockstar🎓
Top SchoolSam Chew is a seasoned Support Engineer based in Sydney with 9 years of hands-on experience delivering desktop and end-user IT services across Windows and macOS environments. He has a strong track record in 1st and 2nd line support, incident and change management, Active Directory, SCCM, VPN and collaboration tools like WebEx, consistently resolving issues within SLAs. Sam excels at translating complex technical problems into clear guidance for non-technical users and has worked across diverse sectors from finance to education, which honed his ability to support distributed and remote workforces. He brings practical expertise in imaging, asset management, network troubleshooting and ITIL-aligned processes, and has repeatedly improved service desk documentation and runbooks. Comfortable working autonomously, he also contributes to operational resilience by streamlining escalation paths and knowledge bases. A detail-oriented communicator, Sam combines strong customer service instincts with deep technical know-how to keep users productive and systems reliable.
9 years of coding experience
1 year of employment as a software developer
Cherrybrook Technology High SchoolCertificate III in Information Technology, Information Technology, Certificate III in Information Technology, Information Technology at TAFE
Github Skills (31)
ecr10
podman10
docker10
oci-image10
seccomp10
docker-image10
ipfs10
amazon-ecr10
docker-compose10
compose10
finch10
chroot10
containerd10
sdk10
rootless10
Programming languages (6)
Github contributions (5)
chews93319/finch
Aug 2024 - Dec 2024
Contributions:73 pushes, 14 branches in 3 months
chews93319/CS362-004-S2018
Apr 2018 - Jun 2018
CS 362. SOFTWARE ENGINEERING II Spring 2018 (Ecampus-Distance Education)
Contributions:4 PRs, 41 pushes, 7 branches in 2 months
spring-bootdistancespringengineeringecampus
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