Sam Stern
Customer Service Representative
Town of Grand Island, New York, United States
Summary
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SeniorSam Stern is a security-focused IT professional with 11 years of hands-on experience in firewall configuration, vulnerability assessment, and network auditing, now working in customer service and technical support. He combines deep knowledge of how desktop tools and applications interact with network defenses with practical skills in change management, threat mitigation, and comparing scanner outputs to produce actionable results. Sam has led QA and tooling efforts for large-scale vulnerability scanners and guided internal teams as a tech lead, mentoring peers while improving support processes and knowledge bases. Comfortable working remotely, he brings a strong work ethic and an ability to translate complex security findings into usable guidance for engineers and end users alike. An underappreciated strength is his blend of field-level troubleshooting (billing and dispatch experience) with high-level firewall policy and project management, enabling him to bridge customer-facing operations and technical security initiatives.
11 years of coding experience
8 years of employment as a software developer
Github Skills (7)
firebase7
firebase-functions6
android6
firestore5
crashlytics5
firebase-storage4
ui-components3
Programming languages (1)
Github contributions (5)
samstern/Honours-Project
Feb 2015 - Apr 2015
Contributions:26 commits, 25 pushes, 1 branch in 1 month
samstern/MSc-Project
May 2016 - Dec 2017
Contributions:21 pushes, 2 branches in 1 year 7 months
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