Summary
Sam Yakovlev is a Technical Architect with 11 years of engineering experience and 5+ years designing and shipping production AWS-based contact center and conversational AI systems. Based in Jersey City, he blends full-stack Salesforce Service Cloud implementations with serverless AWS patterns—Lambda, DynamoDB, Secrets Manager—and Amazon Connect integrations to reduce agent handle time and enable scalable IVR/NLP experiences. He leads technical discovery under tight deadlines, translating client needs into deployable architectures and routinely merges existing client systems into BYO-Amazon solutions. His background in applied AI and hands-on ML work (RNNs for maritime anomaly detection) gives him a practical edge when building conversational logic with Lex, Dialogflow and Einstein bots. Sam also mentors and manages interns, runs cross-team deployments across cloud environments, and has a history of integrating academic-grade data acquisition and hardware projects into production-ready pipelines. Practical, client-facing, and technically versatile, he thrives where NLP, cloud automation, and complex integrations intersect.
11 years of coding experience
6 years of employment as a software developer
Bachelor’s Degree, Computer Engineering, 3.602, Bachelor’s Degree, Computer Engineering, 3.602 at Stevens Institute of Technology
English, Russian, Spanish