Samantha Gidlow
Technical Writing Manager at Red Hat
Cary, North Carolina, United States
Summary
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Rockstar🎓
Top SchoolSamantha Gidlow is a Technical Writing Manager at Red Hat with 5 years of experience transforming product documentation into a strategic, customer-focused asset. She leads a geographically distributed team, partnering with content strategists and program managers to improve usability, coach writers, and drive initiatives that close content gaps across complex, microservices-based products. Her background spans enterprise software roles at SAS, Oracle, and Tekelec, where she built documentation libraries, embedded help, and reproducible code examples that supported faster customer outcomes. Combining an MBA in Business Intelligence with ongoing PhD work in Industrial and Organizational Psychology, she brings a rare blend of content strategy, data-informed decision making, and people-centric leadership to documentation operations. Notably, she leverages cross-functional feedback loops and quality engineering partnerships to keep documentation tightly aligned with product releases and real-world user needs.
5 years of coding experience
6 years of employment as a software developer
Master of Business Administration (MBA) Business Intelligence and Analytics, Master of Business Administration (MBA) Business Intelligence and Analytics at Southern New Hampshire UniversityDoctor of Philosophy - PhD Industrial and Organizational Psychology, Doctor of Philosophy - PhD Industrial and Organizational Psychology at Capella UniversityBachelor of Science (B.S.) Business Administration and Management General, Bachelor of Science (B.S.) Business Administration and Management General at Meredith College
Chinese, English, Latin, Italian, Bengali, Hindi, Spanish
Stackoverflow
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Github Skills (11)
infrastructure-as-code10
network-configuration10
kubernetes10
automation10
commons10
openshift10
devops10
python10
documentation10
ssh10
ansible10
Programming languages (2)
Github contributions (4)
sagidlow/openshift-docs
Jan 2021 - Aug 2023
OpenShift 3 and 4 product and community documentation
Contributions:824 pushes, 154 branches in 2 years 6 months
itilcommonskubernetesopenshift
openshift/openshift-docs
Jan 2021 - Apr 2022
OpenShift 3 and 4 product and community documentation
Contributions:390 reviews, 594 commits, 424 PRs in 1 year 2 months
commonskubernetesopenshift
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