Summary
Sami Shaikh is a seasoned technical support engineer with 7 years of experience and a 20+ year history in finance and enterprise technology, now serving as Staff Technical Support Engineer at Confluent in London. He progressed through hands-on roles from software developer and support analyst in investment banking to senior and staff-level support at a leading streaming data company, giving him deep expertise in mission-critical systems and customer-facing incident resolution. Sami combines developer instincts with operational rigor, bridging complex back-end systems and real-world production issues to help teams restore and harden services. His background across Goldman Sachs, Deutsche Bank, HSBC, RBS and JPMorgan Cazenove reflects strong domain knowledge in financial systems and low-latency environments. Known for translating technical complexity into clear guidance, he often acts as the escalation point for high-severity problems and cross-functional coordination. Based in London, he brings a rare blend of long-term legacy systems experience and modern cloud/streaming platform support.
7 years of coding experience
20 years of employment as a software developer