Summary
Samuel Chia is a Product Policy Manager in Trust & Safety with a decade of experience shaping content policies and operational workflows across major global platforms like ByteDance and Twitter. He combines domain expertise in child safety, proactive enforcement automation, and cross-functional escalation management with a background in international relations and commercial aviation, giving him a pragmatic, globally-minded approach to policy design. At Twitter he co-led proactive bot projects that more than doubled accurate automated takedowns and helped halve escalation volumes through new legal-policy workflows. Samuel’s career bridges front-line moderation, policy interpretation, and stakeholder-facing roles, making him effective at translating legal and product constraints into operationally scalable processes. Based in Singapore and fluent in cross-border collaboration, he brings a service-oriented mindset informed by aviation and military experience, and a personal enthusiasm for tech, travel and cars.
10 years of coding experience
GCE 'A' Levels, GCE 'A' Levels at St Andrew's Junior College
Bachelor's International Studies and Business Administration, Bachelor's International Studies and Business Administration at Korea University
English, Chinese, Korean