Summary
Samuel Palma is a telecommunications technician and hardware maker with a decade of hands-on experience across telecoms, robotics, electronics, cloud services and IoT. Since 2015 he has developed hardware projects and, as an Arduino Guatemala volunteer and tech divulgador, he brings a strong open-source and community-oriented mindset to applied engineering. At ITS he has progressed through technical and leadership roles—from regional NOC and Tier 1 support to coaching, presales and current Técnico Nivel 1—building expertise in corporate internet links, VoIP/E1, VAS, cybersecurity and cloud diagnostics. He combines field troubleshooting with process design, having authored runbooks, manuals and training programs that improved support quality and agent performance. Based in Guatemala, Samuel blends practical electronics development with operational telecom knowledge, often bridging maker projects and production-grade network services.
10 years of coding experience
1 year of employment as a software developer
Spanish, English