Summary
Samuel Savini is a Customer Success Manager based in the San Francisco Bay Area with a decade of experience helping SaaS teams translate product issues into scalable customer outcomes. He progressed rapidly through hands-on product support roles at Groove—rising from specialist to team lead—and now manages customer success at Carta, blending technical troubleshooting with strategic account management. With a Computer Science degree and early developer experience on a SpaceX Hyperloop telemetry team, he speaks both engineering and customer languages, enabling clearer product feedback loops. Known for leading cross-functional support efforts and mentoring peers, he brings a pragmatic, data-informed approach to reducing churn and improving product adoption.
10 years of coding experience
4 years of employment as a software developer
Archbishop Mitty High School
Computer Science, Computer Science at Gonzaga In Florence
Bachelor’s Degree, Computer Science, Bachelor’s Degree, Computer Science at Loyola Marymount University
English, Spanish, Italian