Summary
Santiago Mahecha is a software engineer with nine years of cross-functional experience blending technical security interests and client-facing operations in Bogotá, Colombia. He has led teams at Accedo Technologies and delivered measurable improvements in client outcomes as a loan advisor at KM2 Solutions, where his proactive account management helped reduce delinquency rates. Comfortable bridging technical and customer worlds, he pairs a background in computer engineering and SOC/ethical hacking studies with practical leadership in contact centers. Santiago’s strengths include negotiating tailored solutions for complex client situations and driving operational excellence through clear communication and process improvement. He is pursuing offensive security skills alongside hands-on experience, which gives him a practical security-first mindset not always typical in customer-focused engineering roles.
9 years of coding experience
1 year of employment as a software developer
Programa cursos de extensión, Ingles, Programa cursos de extensión, Ingles at Universidad Nacional de Colombia