Sara Hopper
Senior Engineering Manager, Internal IT at Etsy
New York, New York, United States
Summary
👤
Senior🎓
Top SchoolSara Hopper is a Senior Engineering Manager in Internal IT with nine years of hands-on experience blending technical support, people management, and full‑stack web development expertise. Based in New York, she leads cross-functional teams at Etsy and previously scaled 24/7 support operations, improved ticket resolution metrics, and built implementation and training programs at BetterCloud. Comfortable coding in Ruby on Rails and JavaScript, she pairs engineering fluency with a customer-first mindset to turn support workflows into automated, scalable solutions. Her background in content production and writing gives her an uncommon edge in documentation, client communication, and translating product feedback into actionable roadmaps.
9 years of coding experience
8 years of employment as a software developer
Full-Stack Web Developer, Web Development, Full-Stack Web Developer, Web Development at Flatiron SchoolBachelor of Fine Arts, Writing for Publication, Performance, and Media, Bachelor of Fine Arts, Writing for Publication, Performance, and Media at Pratt Institute
Github Skills (9)
react2
redux2
react-redux2
backend2
backend-api2
api2
rails-api2
rails1
ruby1
Programming languages (4)
Github contributions (5)
shoppersaysso/receiving-api-posts-lab-v-000
Sep 2017 - Sep 2017
Contributions:204 pushes, 2 branches in 1 day
shoppersaysso/basic-apis-lab-v-000
Sep 2017 - Sep 2023
Contributions:29 pushes, 1 branch in 6 years
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