Summary
Sara Schertz is a Senior Technical Writer with 10+ years crafting API and product documentation at scale, currently shaping developer and user-facing content at Amazon from her base in Seattle. She combines a strong technical foundation in C#, .NET, XML, HTML/CSS, and JavaScript with deep experience in single-sourcing, FrameMaker, RoboHelp, and Sandcastle to deliver class references, conceptual walkthroughs, and multi-channel help under tight deadlines. Comfortable switching between technical writer and business analyst roles, she has led requirements gathering, UAT, and UX collaboration for multi-lingual CRM and mobile projects at LexisNexis. Known for designing effective templates and style guides, she turns complex APIs into approachable getting-started guides and runnable code samples. A creative-writing and computer-science BA from UIUC, she brings both narrative clarity and engineering rigor—often surfacing UX improvements and automation opportunities that reduce future documentation effort.
10 years of coding experience
University of Illinois Urbana-Champaign