Research Analyst Manager at Pennsylvania Department of Revenue
Greater Harrisburg Area United States
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Summary
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Senior
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Top School
Sara Sweger is a Research Analyst Manager with over a decade of experience in schedule and project management, coaching, procedure development, and customer relations, currently leading research and operational analysis at the Pennsylvania Department of Revenue. She blends systems analysis and IT/telecommunications understanding with a talent for translating complex tax policy into plain-language guidance, multimedia training, and web content that improves taxpayer experience. A seasoned supervisor, she has designed training programs, coached staff, and resolved complex system and workflow issues while managing special projects for senior leadership. Known for turning call and feedback data into actionable enhancements, she also creates storyboards and recorded demos for public education—an approach that highlights both her analytic and creative communication strengths.
9 years of coding experience
1 year of employment as a software developer
High School, Academic, Graduated, High School, Academic, Graduated at Mechanicsburg Area Senior High
Bachelor of Business Administration - BBA, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES, 3.67, Bachelor of Business Administration - BBA, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES, 3.67 at Central Penn College
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Sara Sweger - Research Analyst Manager at Pennsylvania Department of Revenue