Sara Thomas
Senior Technical Writer at Red Hat
Raleigh, North Carolina, United States
Summary
🤩
Rockstar🎓
Top SchoolSara Thomas is a Senior Technical Writer with five years of focused experience creating high-impact documentation for healthcare tech and enterprise software, currently shaping networking and network observability content for Red Hat OpenShift. She translates complex platform and observability concepts into clear, actionable guidance that empowers users to deploy and troubleshoot at scale, drawing on prior work at SAS where she led documentation for core programming guides and cloud analytics. A lifelong learner with formal training in technical communication, she combines pedagogical instincts from classroom teaching and training roles with practical product empathy gained managing scribe teams and reducing support volume. Sara’s writing is user-centered—she measures success by whether documentation lets someone do their job faster or safer—and she has a track record of improving onboarding and reducing support friction. Based in Raleigh, NC, she brings both standards-driven process experience (including open-source doc standards on GitLab) and hands-on content design for novice and expert audiences. An underappreciated strength is her legal-research background, which sharpens her ability to analyze requirements and craft precise, auditable documentation.
5 years of coding experience
5 years of employment as a software developer
Certificate Technical Communication, Certificate Technical Communication at Duke UniversityRichmond Senior High SchoolEnglish, English at North Carolina Governor's School EastBachelor of Arts (B.A.) Philosophy and English Language and Literature, Bachelor of Arts (B.A.) Philosophy and English Language and Literature at University of North Carolina at Chapel Hill
Github Skills (28)
kubernetes10
commons10
openshift10
network10
documentation10
operator10
sdn9
observability9
kubernetes-operator9
cli8
minecraft8
monitoring8
console8
ebpf8
hex7
Programming languages (6)
Github contributions (5)
skrthomas/openshift-docs
Jan 2021 - Apr 2025
OpenShift 3 and 4 product and community documentation
Contributions:1793 pushes, 343 branches in 4 years 3 months
commonskubernetesopenshift
skrthomas/supplementary-style-guide
Jul 2023 - Mar 2024
This project maintains the Red Hat supplementary style guide for product documentation that supplements the IBM Style guide
Contributions:19 pushes, 2 branches in 7 months
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